Return & Refund Policy

Return Eligibility

Customers must raise a return or replacement request within 7 days of receiving the product.

To be eligible for a return or replacement:

• The product must be unused and in its original condition.
• Customers must provide a complete unboxing video clearly showing:
  • The sealed package before opening
  • The unboxing process
  • The product and issue/damage (if any)

Claims without a proper unboxing video may not be accepted.

Non-Returnable Situations

Returns or refunds may not be accepted for:

• Minor variations in color, finish, or texture
• Damage caused after delivery
• Improper handling or misuse
• Requests raised after 7 days of delivery
• Missing unboxing video proof

Refund Policy

If a refund is approved:

• Only the product amount will be refunded.
• Shipping, delivery, and handling charges are non-refundable.

Refunds will be processed to the original payment method within a reasonable processing time.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days along with:

• Order number
• Clear photos/videos
• Complete unboxing video

After verification, we may offer:

• Replacement
• Store credit
• Refund (product value only)

Custom Orders

Custom or personalized products may not be eligible for return or refund unless they arrive damaged or incorrect.

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